Effective date: 15 July 2026
Leveluphired provides AI-powered digital services that consume computational resources on each use. Our refund policy is designed to treat all users fairly while reflecting the genuine cost structure of AI compute services.
If you are a consumer based in the European Union or European Economic Area, you have the right to withdraw from a digital service purchase within 14 calendar days of purchase, without giving any reason, under the EU Consumer Rights Directive 2011/83/EU.
Under Art. 16(m) of the Consumer Rights Directive, the right of withdrawal does not apply to the supply of digital content not supplied on a tangible medium, or digital services, if performance has begun and the consumer has prior to purchase: (a) given explicit consent for the performance to begin; and (b) acknowledged that the right of withdrawal is thereby lost.
At checkout for any paid plan (Core or Pro), you must tick an explicit consent checkbox before payment can proceed. By ticking it you request immediate performance of the digital service and acknowledge that you thereby lose your 14-day right of withdrawal once the service begins. Payment cannot be completed until this box is ticked. If you do not tick the box, checkout will not proceed and no purchase is made.
To exercise your withdrawal right, email support@leveluphired.com with subject line "EU Withdrawal, [your account email]" within 14 days of purchase. We will process the refund within 14 days of receiving the withdrawal notice, using the same payment method.
For users outside the EU/EEA, if you subscribed to a Core or Pro plan and have not consumed any AI credits from that billing cycle, you may request a full refund within 48 hours of the charge. Email support@leveluphired.com with subject "Refund request, [account email]".
Credits that have been consumed (used for mock interviews, ATS scans, or resume rewrites) are non-refundable because the AI compute cost has been irrevocably incurred. Partial refunds are calculated proportionally to unconsumed credits where the EU withdrawal right applies.
If a technical failure on our side caused your session to fail (AI did not respond, score was not generated, session dropped mid-way), and you can provide evidence (screenshot, session ID, timestamp), we will restore your credits within 3 business days. Contact support@leveluphired.com within 7 days of the incident.
Core and Pro are recurring monthly subscriptions billed through Razorpay. Each billing cycle grants a fixed allocation of credits (Core 250, Pro 450). Credits do not roll over: they reset each billing month and any unused balance from the previous cycle is not carried forward.
You may cancel or downgrade at any time from the Credits and Plan page. Cancellations and downgrades take effect at the end of the current billing period, so you keep your current plan features and credits until then. No partial-month refunds are issued for mid-period cancellations, except where required by mandatory local law (including the EU 14-day withdrawal right for a cycle not yet commenced).
We ask that you contact us before initiating a chargeback. Unresolved chargebacks may result in account suspension. We will respond promptly to payment processor dispute requests and provide all required documentation.
Email support@leveluphired.com with: (a) your registered account email address; (b) the date and amount of purchase; (c) reason for the request; and (d) for EU withdrawal requests, the subject line "EU Withdrawal".
We aim to acknowledge every refund request within 2 business days. Approved refunds are issued to the original payment method through Razorpay; once we initiate the refund, the time for it to appear on your statement depends on your bank or card issuer and is typically 5 to 10 business days for cards and faster for UPI. If a request is declined, we will tell you which section of this policy applies so you can verify the reasoning yourself.
If anything in this policy is unclear, or your situation does not fit neatly into the categories above, write to support@leveluphired.com before making a purchase and we will tell you in writing how the policy would apply. Nothing in this policy limits any non-waivable statutory right you hold under the consumer protection law of your country of residence.
Last updated: 15 July 2026