Contact Leveluphired

Effective date: 15 July 2026

We're a small team. Here's how to reach the right person. Every inbox below is read by a human, and routing your message to the right address is the single fastest way to get a useful answer, because it skips the internal forwarding step that adds a day or more to a reply.

Before you email: the fastest routes to an answer

Many of the questions we receive are already answered on the platform, and checking these first often resolves the issue in minutes rather than hours:

• Credits and billing: Your current credit balance, plan, billing history, and cancellation controls are all on the Credits and Plan page inside your account. Cancellations and downgrades can be done there directly without emailing anyone.
• Refunds: The Refund Policy explains exactly what qualifies, including the EU 14 day withdrawal right, the 48 hour unconsumed credits window, and credit restoration for technical failures.
• Data and privacy questions: The Privacy Policy lists what we collect, how long we keep it, and every right you can exercise, with the exact email to use for each.
• How a feature works: The AI mock interview and ATS resume checker pages describe each feature in detail, including scoring and credits consumed.

What to include in your message

Whichever inbox you write to, including the right details up front usually saves a full back and forth round trip:

• The email address registered on your Leveluphired account, even if you are writing from a different address.
• What you were doing when the problem occurred, for example starting a mock interview, uploading a resume, or completing a payment.
• The approximate date and time of the issue, with your timezone.
• For billing issues, the payment amount and the date of the charge as it appears on your statement.
• For technical failures, a screenshot or the exact error text if you have it. A session ID from the interview history page helps us find the exact session.

Student support

Technical issues, account problems, credit queries, or questions about the platform: support@leveluphired.com. Response time: within 24 hours on weekdays (Mon to Fri, IST).

Privacy and data rights

Data access, deletion, portability, correction requests, and all GDPR / DPDP / CCPA rights requests: privacy@leveluphired.com. We respond within 30 days as required by GDPR Art. 12.

Accessibility

Accessibility barriers, assistive technology issues, or formal accessibility complaints: accessibility@leveluphired.com. Response time: 5 business days.

Legal and compliance

Terms of service queries, IP / DMCA notices, regulatory correspondence: legal@leveluphired.com

College / TPO partnerships

Placement cells and training & placement officers: partnerships@leveluphired.com. We offer institutional pricing and bulk student access.

Question bank contributions

Log in to your account and use the Submit Questions feature. No email needed.

Feedback and feature requests

feedback@leveluphired.com. We read every message. The most useful feedback tells us what you were trying to do, what you expected to happen, and what actually happened. Feature requests that describe the placement problem you are trying to solve, rather than a specific button you want, help us build the right thing for every student rather than a one off workaround.

Press and media

Interview requests, press enquiries, and media kits: press@leveluphired.com. Please mention your publication and deadline so we can prioritise correctly.

Reporting a security issue

If you believe you have found a security vulnerability in the Leveluphired platform, email legal@leveluphired.com with the subject "Security report" and a description of the issue. Please do not test against other users' accounts or data. We will acknowledge your report within 2 business days and keep you informed as we investigate and fix confirmed issues.

Response times at a glance

Response times are our targets, not guarantees of resolution time. Complex issues, especially payment disputes and data requests that require identity verification, can take longer to fully resolve, but we will keep you updated while they are open.

Online Dispute Resolution (EU users)

If you are based in the EU and have an unresolved dispute, you may use the European Commission's ODR platform: ec.europa.eu/consumers/odr. Our contact for ODR purposes is legal@leveluphired.com.

Last updated: 15 July 2026